Accessible Booking Information

At The Customs House we believe that everyone has the right to access quality entertainment.  We offer a range of services to make our events more accessible, and we will make reasonable adjustments wherever possible to ensure an enjoyable experience for all.

To help us understand your needs we are working with Nimbus Disability, the company behind the innovative and award-winning Access Card, which is improving the lives of tens of thousands of disabled people every year – enabling them better access to entertainment venues.

Our partnership with Nimbus Disability will further improve the booking journey by offering online booking for the first time, through this new access registration scheme. Registering is a three-step process, is valid for three years and is completely free.

In addition to Access Card, we accept CEA Card, which is a national card scheme developed for UK cinemas by the UK Cinema Association (UKCA). The CEA Card enables a disabled cinema guest to receive a complimentary ticket for someone to go with them when they visit our cinema.

Read more about Accessible Booking Information

Access Card

Access Card translates your disability or impairment into easy-to-understand symbols and serves as a recognised proof of your requirements.

Read more about Accessible Booking Information

CEA Card

CEA Card is a national card scheme developed for UK cinemas by the UK Cinema Association (UKCA)

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