Plan Your Visit

The Customs House offers arts and entertainment for all, serving the residents of South Tyneside and beyond with a varied programme of live performance, cinema, visual arts and projects for children and young people. Located within the conservation area of Mill Dam in the town of South Shields, and situated on the south bank of the River Tyne adjacent to the ferry landing, there are impressive views both across and up and down the river. The building is comprised of a 442 seat theatre, 132 seated studio/cinema, gallery spaces, restaurant, private dining room and an events suite.
Membership Benefits

Opening Times

Box Office – Tuesday to Sunday 10am – 3pm
Bella's (Bar Only) - Tuesday to Sunday from 6pm
Bella’s (Food Service) – Tuesday to Sunday 9am – 3pm
Our theatre opens one hour before a show
Our cinema opens 30 minutes before a screening
Box Office and Dame Bella’s are closed to the public every Monday.
If you are visiting us on a Monday for a booked event, or have a delivery please call: 0191 427 8199 or 0191 427 8180.
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We offer a range of services and discounts to make our events more accessible, and we will make reasonable adjustments wherever possible to ensure an enjoyable experience for all.

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Booking Information

How to book tickets including Babes in Arms and group bookings. Booking Refund Protection, Ticket Exchange and Refunds.

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Venue Information

Key information on our facilities including parking and free travel via Tyne & Wear Metro or Shields Ferry.

Have a question?

If you can't find the information you require, please call our Box Office on 0191 454 1234. Lines are open 10am to 3pm, Tuesday to Sunday. Or you can email us using the button below.

Email Us

Read our Terms and Conditions HERE