37 hours per week


Salary – £22,500

We are looking for a chef/cook to deliver a highly effective and efficient café/bistro and events catering service for The Customs House.

Key Objectives of The Post

  • To provide high quality home cooked food using fresh ingredients for our café bistro during morning/lunchtimes and to cater for a range of events
  • To ensure quality control measures and hygiene systems are maintained within the kitchen at all times
  • To manage the purchase of food and food related products
  • To manage profit margins and cost control, ensuring minimum wastage
  • To manage the ongoing development of menus
  • To maintain all equipment within the catering operation through due care and diligence, reporting faults where they occur
  • To train and develop more junior members of the team when required
  • To understand and have a working knowledge of all current Health and Safety legislation and Food Hygiene legislation and to be conversant with the rules contained therein
  • To ensure all necessary paperwork is completed for effective management of the kitchen
  • The post holder will carry out any other duties as appropriate to the post and as requested by the Director of Operations

Shared Responsibilities

  • To work for the benefit of the whole organisation
  • To comply with all policies included in the Staff Handbook
  • Always operate within GDPR policies and procedures
  • Demonstrate a commitment to our Equality, Diversity and Inclusion Policies
  • To always operate in accordance with our Environmental Sustainability Policy
  • To attend regular staff meetings and other departmental meetings that may be arranged
  • To keep up to date with the activities of the organisation
  • Protect and promote our brand and reputation
  • Undertake additional duties as may be reasonably required

Person Specification


  • A proven working knowledge of managing a kitchen service
  • A flair and enthusiasm for cooking with fresh quality ingredients
  • Ability to cope under pressure, in a calm and efficient manner to set deadlines
  • Previous experience demonstrating good management and effective co-ordination of a small kitchen team
  • Good interpersonal skills with both kitchen, bar, Café/Bistro and events staff and management
  • A positive approach to menu planning and development of the catering service
  • Level 4 food hygiene certificate
  • Stock taking experience
  • Menu costing experience


  • NVQ Qualification 1, 2, 3 or equivalent
  • Experience in catering in a busy, commercial kitchen
  • Previous kitchen budget control experience
  • Training staff in group sessions or on a 121 basis

For a discussion about the role please contact Kelly Anders, [email protected]

To apply for this position, please send your application form and diversity and Inclusivity Monitoring Form to – [email protected]

You can download all of our application documents here

Would You Like To Become A Customs House Ambassador?

Volunteering at The Customs House gives you great experience of working in a fun, creative and busy environment and looks great on your CV. If you can spare a couple of hours a week and would like to be a part of the team
please contact [email protected]