The Customs House is located within the conservation area of Mill Dam in the town of South Shields. Situated on the south bank of the River Tyne adjacent to the ferry landing, it has impressive views both across and up and down the river. The building is comprised of a 437 seat theatre, 145 seated studio/cinema, gallery spaces, restaurant, private dining room and an events suite.
A short walk away from The Customs House is the Bus Terminal for services to South Shields and South Shields Metro Station. The Shields Ferry terminal is 300 yards walk and we will refund a single ferry fare on the day of the performance for each event ticket purchased.
Free Metro travel with your theatre ticket to and from the performance (up to two hours before and after the performance). Simply show your theatre ticket to the Metro inspector. To plan your journey click HERE.
Our current box office opening times are as follows:
10am – 12am (weekdays only)
One hour before theatre events
30 minutes before cinema screenings
Covid-19 Safety Precautions
The safety of our customers and our staff is of the up most importance. In line with government guidance, the following safety measures have been put in place to make your visit to The Customs House as safe as possible.
- Auditorium to open one hour before showtime to allow staggered arrival.
- All customers must wear a mask unless eating or drinking in your seat (unless medically exempt)
- One-way system around the building
- Hand Sanitiser at entry and exit points
- One in one out policy for toilets
- Ladies toilets on the ground floor
- Men’s toilets in Daltons Suite via Bridge
- Exit theatre row by two to avoid congestion
- Drinks can be ordered to seat
- Card payments only
- Staff complete lateral flow tests twice weekly
- Limited capacity in theatre and cinema
- Socially distanced seating
- Regular cleaning regime for all touchpoints
Our free car park, situated at the rear of the building, is for the sole use of our patrons attending performances and events. On arrival, please register your vehicle at the box office.
Users of the car park do so at their own risk. The management will not accept responsibility for damage, accident or loss.
Car park locked between 11pm – 10am
All public areas in The Customs House are accessible including a mobility lift to all floors and a link bridge connecting the main building to the Daltons Suite. Please call us before your visit and we will be happy to arrange any assistance you require. A loop system operates in the Theatre & Studio for hearing impaired people. Our brochure is available in large print if required. The Customs House strives to be an equal opportunities employer.
Making a Booking:
Due to restrictions around Covid-19, The Customs House Box Office is currently closed. To make a booking, please click HERE
Due to restrictions around Covid-19, The Customs House booking line is currently closed. To make a booking, please click HERE
There is a £2.50 charge per transaction.
Please state clearly the performance you wish to see, the number of tickets, dates, times, prices, full name and address. Cheques should be made payable to The Customs House.
The Customs House
There is a £1 charge for postage.
Please state clearly the performance you wish to see, the number of tickets, dates, times, prices and name and address. Boxoffice@customshouse.co.uk
As of Sunday 1st September 2013 you will no longer be able to reserve seats in advance of a show at The Customs House. Special arrangements will be made for groups of 20 or more; please contact our Box Office on (0191) 427 8183 or email email@example.com
These are available for most events and are applicable to senior citizens, unemployed people, children, students and disabled patrons. You must state concession at the time of booking, and proof of entitlement will be required. Only one discount can apply at any one time. Free admittance is given to a wheelchair companion for theatre productions and cinema on production of a C.E.A card.
Group Bookings will be available on selected shows in the season. There are also special offers for school bookings. For more information please email Kelly Anders: firstname.lastname@example.org
Exchange of Tickets:
Tickets cannot be refunded. In exceptional circumstances, tickets may be exchanged for another show within 72 hours, for which there will be a service charge of £1.
Gift Vouchers are available from the Box Office for use anywhere in the building, and start from as little as £5.
Name A Seat
Your chosen message can be engraved on a beautiful brass plaque and attached to a seat of your choice in the main auditorium. For £100 your message will stay on the seat for the next 10 years. This scheme is extremely popular and while every effort will be made to give you your favourite seat, we cannot guarantee it. To avoid disappoint, click HERE to make an enquiry.
The Word, 45 Market Place, South Shields, NE33 1JF
Whitburn Newsagency, 1 Percy Terrace, Whitburn, Sunderland SR6 7EW
Babes in Arms Policy:
Here at The Customs House we welcome families with children of all ages and as such the following shall apply. Children under the age of 12 months are welcome to attend shows in all areas of our building with an accompanying adult. They will not be subject to the advertised ticket structure however a £1 charge will apply. In the circumstances that a child should become unsettled we ask that the parent take the child out of the performance to calm them and return when the child is settled. We thank parents in advance for their cooperation and hope our new policy will allow more parents to attend future performances.