General Info

How to find us

The Customs House lies on the South bank of the River Tyne in the historic Mill Dam area. All bus services to South Shields stop at the Market Place, and the South Shields Metro Station is only a short walk away. The Shields Ferry terminal is 300 yards walk and we will refund a single ferry fare on the day of the performance for each event ticket purchased.

FREE Metro travel with your theatre ticket to and from the performance (up to two hours before and after the performance). Simply show your theatre ticket to the Metro inspector. To plan your journey click HERE.


All public areas in The Customs House are accessible including a mobility lift to all floors and a link bridge connecting the main building to the community room. Please call us before your visit and we will be happy to arrange any assistance you require. A loop system operates in the Theatre & Studio for hearing impaired people. This brochure is available in large print if required. The Customs House strives to be an equal opportunities employer.

Venue Tours
If you would like to tour The Customs House to see the superb facilities we have on offer, we will be happy to show you around, either individually or in a group. Please contact Angela Hannon for further details on 0191 427 8183.

Making A Booking
In Person At The Customs House Box Office, open Mon – Sun 10am – 7.30pm.  Performance days Box Office open until 8pm

Telephone 0191 454 1234. There is a 30p charge for credit and debit cards.

Post Cheques should be made payable to The Box Office, The Customs House, Mill Dam, South Shields, NE33 1ES, and there is a 50p charge for postage. Please detail your ticket requirements.

Email Please state clearly the performance you wish to see, the number of tickets, dates, times, prices and name and address. Email now.

Online There is a £2 charge per transaction.

Reservations as of Sunday 1st September 2013 you will no longer be able to reserve seats in advance of a show at The Customs House. Special arrangements will be made for groups of 20 or more; please contact Angela Hannon on 0191 427 8183 or ask at Box Office.

Discounts These are available for most events and are applicable to senior citizens, unemployed people, children, students and disabled patrons. You must state concession at time of booking, and proof of entitlement will be required. Only one discount can apply at any one time. Free admittance is given to a wheelchair companion for theatre productions and cinema.

Group Bookings will be available on selected shows in the season. There are also special offers for school bookings. For more information contact: Angela Hannon on 0191 427 8183

Exchange of Tickets Tickets cannot be refunded. In exceptional circumstances, tickets may be exchanged for another show within 72 hours, for which there will be a service charge of £1.

Gift Vouchers are available from the Box Office for use anywhere in the building, and start from as little as £5.

Ticket Agents

  • Haven Point, Pier Parade, South Shields
  • Whitburn Newsagency
  • Sunderland TIC

Babes in Arms Policy

Here at The Customs House we welcome families with children of all ages and as such the following shall apply. Children under the age of 12 months are welcome to attend shows in all areas of our building with an accompanying adult. They will not be subject to the advertised ticket structure however a £1 contribution towards our heritage levy will apply. In the circumstances that a child should become unsettled we ask that the parent take the child out of the performance to calm them and return when the child is settled. We thank parents in advance for their cooperation and hope our new policy will allow more parents to attend future performances.