About us

About us

The Customs House lies on the south bank of the River Tyne in the historic Mill Dam area.

The building comprises of a 441 seated theatre, 140 seated studio/cinema, gallery, several bars, restaurant, private dining room and an Events suite.

We offer a fabulous programme of theatre, comedy, dance and all types of music. Together with a regular programme of mainstream film screenings, exhibitions by local and national artists through Visual Arts and an increasing portfolio of work by the Learning and Participation department which includes Creative Partnerships, Find Your Talent, Arts in the Community and Arts in Education.

The Customs House is open 363 days of the year and is located within the conservation area of Mill Dam in the town of South Shields. Situated on the south bank of the River Tyne adjacent to the ferry landing, it has impressive views both across and up and down the river.

General Information:

A short walk away from The Customs House is the Bus Terminal for services to South Shields and South Shields Metro Station. The Shields Ferry terminal is 300 yards walk and we will refund a single ferry fare on the day of the performance for each event ticket purchased.

Free Metro travel with your theatre ticket to and from the performance (up to two hours before and after the performance). Simply show your theatre ticket to the Metro inspector. To plan your journey click here.

Parking:

Free all day every day in the rear car park.

Accessibility:

All public areas in The Customs House are accessible including a mobility lift to all floors and a link bridge connecting the main building to the Daltons Suite. Please call us before your visit and we will be happy to arrange any assistance you require. A loop system operates in the Theatre & Studio for hearing impaired people. Our brochure is available in large print if required. The Customs House strives to be an equal opportunities employer.

Venue Tours:

If you would like a tour of The Customs House to see the superb facilities we have on offer, we will be happy to show you around, either individually or in a group. Please contact Angela Hannon for further details on (0191) 427 8183.

Making a Booking:

In Person:
The Customs House Box Office is open Mon – Sun, 10am – 8pm.

Telephone:
(0191) 454 1234. There is a 30p charge for credit and debit cards.

Post:
Please state clearly the performance you wish to see, the number of tickets, dates, times, prices, full name and address. Cheques should be made payable to The Customs House.

The Customs House
Mill Dam
South Shields
NE33 1ES

There is a 50p charge for postage.

Email:
Please state clearly the performance you wish to see, the number of tickets, dates, times, prices and name and address. Boxoffice@customshouse.co.uk

Online:
There is a £2 charge per transaction.

Reservations:
As of Sunday 1st September 2013 you will no longer be able to reserve seats in advance of a show at The Customs House. Special arrangements will be made for groups of 20 or more; please contact Angela Hannon on (0191) 427 8183 or ask at Box Office.

Discounts:
These are available for most events and are applicable to senior citizens, unemployed people, children, students and disabled patrons. You must state concession at the time of booking, and proof of entitlement will be required. Only one discount can apply at any one time. Free admittance is given to a wheelchair companion for theatre productions and cinema on production of a C.E.A card.

Group Bookings will be available on selected shows in the season. There are also special offers for school bookings. For more information contact: Angela Hannon on (0191) 427 8183

Exchange of Tickets:
Tickets cannot be refunded. In exceptional circumstances, tickets may be exchanged for another show within 72 hours, for which there will be a service charge of £1.

Gift Vouchers are available from the Box Office for use anywhere in the building, and start from as little as £5.

Ticket Agents:
The Word, 45 Market Place, South Shields, NE33 1JF

Whitburn Newsagency, 1 Percy Terrace, Whitburn, Sunderland SR6 7EW

Babes in Arms Policy:
Here at The Customs House we welcome families with children of all ages and as such the following shall apply. Children under the age of 12 months are welcome to attend shows in all areas of our building with an accompanying adult. They will not be subject to the advertised ticket structure however a £1 charge will apply. In the circumstances that a child should become unsettled we ask that the parent take the child out of the performance to calm them and return when the child is settled. We thank parents in advance for their cooperation and hope our new policy will allow more parents to attend future performances.