Making A Booking
In Person At The Customs House Box Office, open Sun - Tues 11am - 6pm, Wed - Sat 11am - 8pm. Performance days Box Office open until 8pm
Telephone 0191 454 1234. There is a 30p charge for credit and debit cards .
Post Cheques should be made payable to The Customs House and sent direct to The Box Office, Mill Dam, South Shields, NE33 1ES, and there is a 50p charge for postage. Please detail your ticket requirements.
Email Please state clearly the performance you wish to see, the number of tickets, dates, times, prices and name and address. Email now.
Online There is a £3 charge.
Reservations must be paid for within five days of booking, or three days before the performance, whichever is sooner. Tickets requested after this time must be paid for at the time of booking. We reserve the right to release uncollected reservations for re-sale.
Discounts These are available for most events and are applicable to senior citizens, unemployed people, children, students and disabled patrons. You must state concession at time of booking, and proof of entitlement will be required. Only one discount can apply at any one time. Free admittance is given to a wheelchair companion for theatre productions and cinema.
Group Bookings will be available on selected shows in the season. There are also special offers for school bookings. For more information contact: Angela Hannon on 0191 427 8183 or Dianne Jackson on 0191 427 8182.
Exchange of Tickets Tickets cannot be refunded. In exceptional circumstances, tickets may be exchanged for another show within 72 hours, for which there will be a service charge of £1.
Gift Vouchers are available from the Box Office for use anywhere in the building, and are available in £5 denominations.
• South Shields TIC (Amphitheatre Sea Road)
• Sunderland TIC
• Gateshead TIC
• Newcastle TIC
• Whitburn Newsagency