Box Office: 0191 454 1234

Making A Booking

In Person  At The Customs House Box Office, open Sun - Tues 11am - 6pm, Wed - Sat 11am - 8pm. Performance days Box Office open until 8pm

Telephone 0191 454 1234. There is a 30p charge for credit and debit cards .

Post Cheques should be made payable to The Customs House and sent direct to The Box Office, Mill Dam, South Shields, NE33 1ES, and there is a 50p charge for postage. Please detail your ticket requirements.

Email Please state clearly the performance you wish to see, the number of tickets, dates, times, prices and name and address. Email now.

Online There is a £3 charge. 

Reservations as of Sunday 1st September 2013 you will no longer be able to reserve seats in advance of a show at The Customs House. Special arrangements will be made for groups of 20 or more; please contact Angela Hannon on 0191 427 8183 or ask at Box Office.

Discounts These are available for most events and are applicable to senior citizens, unemployed people, children, students and disabled patrons. You must state concession at time of booking, and proof of entitlement will be required. Only one discount can apply at any one time. Free admittance is given to a wheelchair companion for theatre productions and cinema.

Group Bookings will be available on selected shows in the season. There are also special offers for school bookings. For more information contact: Angela Hannon on 0191 427 8183 or Dianne Jackson on 0191 427 8182.

Exchange of Tickets Tickets cannot be refunded. In exceptional circumstances, tickets may be exchanged for another show within 72 hours, for which there will be a service charge of £1.

Gift Vouchers are available from the Box Office for use anywhere in the building, and are available in £5 denominations.

Ticket Agents
• Haven Point, Pier Parade, South Shields
• Whitburn Newsagency
• Sunderland TIC
• Gateshead TIC

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Opening Hours

Box Office
Sun - Tues 10am - 6pm,
Wed - Sat 10am - 8pm.
Performance days
Box Office open until 8pm

The Green Room
10.00am - 4pm - 
non performance days
10:00am - Late -
performance days

10:00 - 20:30 (Performance Days)
10:00 - 18.00 (Non performance days, Sun & Bank Hols)