Box Office: 0191 454 1234


How to find us
The Customs House lies on the South bank of the River Tyne in the historic Mill Dam area. All bus services to South Shields stop at the Market Place, and the South Shields Metro Station is only a short walk away. The Shields Ferry terminal is 300 yards walk and we will refund a single ferry fare on the day of the performance for each event ticket purchased.

FREE Metro travel with your theatre ticket to and from the performance. Simply show your theatre ticket to the Metro inspector. To plan your journey click HERE.

Free all day every day adjacent to The Customs House!

All public areas in The Customs House are accessible including a mobility lift to all floors and a link bridge connecting the main building to the community room. Please call us before your visit and we will be happy to arrange any assistance you require. A loop system operates in the Theatre & Studio for hearing impaired people. This brochure is available in large print if required. The Customs House strives to be an equal opportunities employer.

Venue Tours
If you would like to tour The Customs House to see the superb facilities we have on offer, we will be happy to show you around, either individually or in a group. Please contact Angela Hannon for further details on 0191 427 8183.

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Opening Hours

Box Office
Sun - Tues 10am - 6pm,
Wed - Sat 10am - 8pm.
Performance days
Box Office open until 8pm

The Green Room
10.00am - 4pm - 
non performance days
10:00am - Late -
performance days

10:00 - 20:30 (Performance Days)
10:00 - 18.00 (Non performance days, Sun & Bank Hols)