Box Office: 0191 454 1234
 Box Office

Position: Duty Manager

Full time

Contract: 37hrs p/wk

Salary: Competitive - Negotiable depending on experience

Job Description:

Answerable to the Commercial Manager, you will be responsible for the day to day running of front of house operations within the bar/restaurant, events and theatre program within The Customs House Arts Centre.

As an experienced manager, you will be used to a high octane working environment, being able to react quickly to unexpected changes and deal with them with confidence and professionalism. Where customer experience and visit satisfaction are paramount, you will be responsible for managing a front house team, their training and service delivery.

A love of the arts is desirable, but not essential. You will grow to love it!

Experience of managing a team in a bar and restaurant is essential.

Working as a part of management team is essential.

Essential requirements:

Over 18 years old

2 years in a management position in the hospitality industry

Proven experience in great customer service

Being able to work alone and as a leader of a team

Excellent motivator


Excellent communication skills

Ability to time manage

Has a ‘Can-do’ attitude

Pro-active when at work

Thinks outside the box


Approachable to all


Professional attitude

Takes pride in their work

Leading by example


  • Ensuring that all aspects of Health & Safety and Hygiene are met and any documentation or records are kept as necessary.
  • Represent the friendly face of The Customs House when dealing with customer interaction.
  • Ensure that good housekeeping guidelines are followed by all staff.
  • Liaise with other departments
  • Manage any documentation for venue hires as required.
  • Conduct Return to Work interviews and take any actions as recommended from medical professionals (such as lighter duties etc)
  • Identify staff training requirements and arrange relevant training.
  • Provide on the job training to both new starters/volunteers and refresher training as an organisational or legislative recommendation (eg. Fire Evacuation training every 6 months).
  • Monitor any performance related staffing issue and take appropriate actions as required or stated in the Staff Handbook.
  • Undertake staff appraisals
  • Implement Policies & Procedures
  • Maintain and update department training records
  • Prepare staff rotas including holiday/sickness cover.

-    Maintain, monitor and adhere to budgets

-    Complete purchase orders and process invoices

       -    Implement, maintain and follow cash procedures

       -    Complete daily banking.

       -    Ensure the buildings and surrounding areas are secure at all times.

  • Be available for some antisocial hours
  • Ensure any housekeeping/maintenance

- Maintain a safe environment for children, young people and vulnerable groups in line with the       organisation’s Safeguarding Policy.


If you want to be part of this unique organisation, please send your C.V. and a covering letter to


Closing date for applications Sunday 23rd October 2016


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Opening Hours

Box Office
Sun - Tues 10am - 6pm,
Wed - Sat 10am - 8pm.
Performance days
Box Office open until 8pm

The Green Room
10.00am - 4pm - 
non performance days
10:00am - Late -
performance days

10:00 - 20:30 (Performance Days)
10:00 - 18.00 (Non performance days, Sun & Bank Hols)